Frequently Asked Questions (FAQs)

Your Property Management and Rental Resource

Property Management Services

- Personalized, Attentive, and Grounded in Care

At McKay Management & Realty, we understand that property owners and tenants have many questions about managing and renting properties. Below are some of the most frequently asked questions. If you don’t see your question here, feel free to contact us directly—we’re always happy to help!

For Property Owners

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What types of properties do you manage?
We manage a wide range of properties, including single-family homes, condominiums, townhomes, and multi-unit residential properties.
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How do you determine the rental price for my property?
We conduct a thorough market analysis to find the most competitive rental price, considering similar properties, current trends, and specific factors like condition and location.
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How do you market my property to attract tenants?
We use a multi-channel approach, listing your property on top rental websites, utilizing social media, and leveraging high-quality photography and video tours to showcase your property effectively.
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How do you screen potential tenants?
Our tenant screening process includes background checks, credit checks, employment verification, and rental history analysis to find responsible tenants.
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How do you handle maintenance and repairs?
Our maintenance team handles repair requests promptly through our online portal. We offer 24/7 emergency services for urgent issues like leaks or electrical problems.
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How do you handle rent collection and late payments?
Rent is collected through our secure online portal, offering multiple payment options. We follow up on late payments according to lease terms.
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How often will I receive updates on my property?
We provide regular updates, including financial reports and maintenance feedback, ensuring you're fully informed about your property's performance.
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What happens if a tenant wants to break the lease?
We handle lease breaks according to the rental agreement, potentially charging penalties or retaining part of the security deposit.
Our goal is to minimize any vacancy time and ensure a smooth transition.

For Tenants

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How do I apply to rent a property?
Our application process is quick and easy. You can apply online through our website by selecting the property you're interested in and completing the digital application form. We require basic information such as proof of income, rental history, and a credit check. Once your application is submitted, we will review it and get back to you within a few business days.
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What’s included in my lease agreement?
The lease agreement outlines the terms of your tenancy, including the rental rate, security deposit amount, duration of the lease, pet policies, and any responsibilities for property maintenance. We encourage all tenants to review the lease carefully before signing and to ask any questions they may have.
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How do I pay my rent?
Rent payments are made through our secure online portal. You can choose from several payment methods, including credit card, debit card, ACH transfer, or electronic check. For your convenience, you can also set up automatic payments to ensure rent is paid on time each month.
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What should I do if I have a maintenance issue?
If you have a maintenance issue, you can submit a request through the tenant portal at any time. Our team will review the request and schedule a qualified maintenance professional to resolve the issue. For emergencies, we offer 24/7 service to address urgent matters like plumbing or electrical problems.
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Can I have a pet in my rental home?
Pet policies vary by property, so be sure to check the specific listing or ask us about the pet policy before applying. Some properties allow pets with an additional pet deposit and/or monthly fee, while others may have breed or size restrictions.
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What happens if I need to break my lease?
If you need to break your lease, it's important to contact us as soon as possible. Depending on the terms of your lease, you may be responsible for paying rent until a new tenant is found or for any penalties outlined in the agreement. We will work with you to find the best possible solution.
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What’s the process for moving out?
When it’s time to move out, we’ll schedule a walk-through of the property to assess its condition. You will receive detailed instructions on how to prepare for the move-out inspection. After the inspection, we will process your security deposit return based on the condition of the property, minus any necessary repairs or cleaning.
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How do you handle security deposits?
Security deposits are held in accordance with Florida state law. After you move out, we inspect the property and assess any potential damage or cleaning needs. The remaining balance of your security deposit will be returned within the legally required time frame, along with an itemized list of any deductions if applicable.

General Questions

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How does McKay Management & Realty stand out from other property management companies?
We are a small, nimble, family-owned business with over 15 years of experience in property management and real estate. Our deep connection to the local Sarasota and surrounding Florida communities allows us to offer a personal touch and unmatched attention to detail. We focus on building long-lasting relationships with property owners and tenants alike, providing customized services and fast responses to all inquiries.
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Do you offer any discounts or promotions?
We occasionally offer discounts for new property management clients or seasonal promotions for our vacation rental services. Be sure to ask about any current offers when you speak with us!
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How do I contact McKay Management & Realty for more information?
We’re always available to answer your questions! You can contact us via phone, email, or through our website’s contact form. We strive to respond to all inquiries promptly and ensure that you receive the information you need.

By providing clear answers to common questions, we hope to make the property management and rental experience more transparent and enjoyable for both owners and tenants. If you have any further questions, don’t hesitate to reach out to our team at McKay Management & Realty!

Our Commitment to You

Unmatched Customer Service

We are accessible, responsive, and proactive, handling all aspects of property management to protect your investment and ensure tenant satisfaction.

Full Transparency & Honest Communication

We operate with complete transparency, keeping you informed about all aspects of your property.

Local Expertise

Our in-depth knowledge of the Sarasota area gives us a competitive edge in understanding local neighborhoods and market trends.

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